Case Studies

Gift Certificate Sales Leap Ahead by 415%

Here are two simple, but powerful, marketing techniques that we taught one of our fast-food clients that resulted in a 415% increase in their Gift Certificate sales during the holiday season -- that's thousands of dollars in extra sales each and every sea

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There's a Right Way and Wrong Way to Write a Customer Follow-up Letter

A few years ago a client asked us to review a follow-up letter he was mailing to his customers a few weeks after they had purchased one of his products. He wasn't achieving any of the goals he had set for this follow-up letter. After reading it, it

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The Business Owner Who Lost Track of Her Sales

In the early nineties, a small business owner, Mary, contacted us to ask for our help. She said that she was spending a lot of money on newspaper ads to promote her small business, but that she didn't feel like she was getting very much return from her

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